| If you are invoicing a customer owned handset, you must follow this new process: | | Step 1 | Activate the line in WATSON. When prompted, use the customer's IMEI. | Reasons that these sales will be suspended:
1. IMEI on not entered in IQ
2. If "This" IMEI does not match WATSON
3. IMEI has been previously submitted on another activation.
4. IMEI has ever appeared in INTOUCH INVENTORY
In addition to suspension, many of these scenarios will prompt further investigation. As of 4/30, no fewer than 3 employees have been terminated due to abuse related to customer own phones. Similarly, a location manager was released for failure to enforce the proper processing of returns.
| | Step 2 | If the IMEI is rejected, use one of the IMEI's appearing below (based on the customer's phone) | | Step 3 | Invoice the Activation in Retail IQ, using the sku customer own phone. | | Step 4 | @ the prompt, enter the IMEI # of the customer's handset. | | |
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If the customer's IMEI does not validate in WATSON, please use the apppropriate sku
Phone Model | Sample IMEI | | T-219 (or any Phone First Device) | 354337013709165 | | Nokia 2610 (or any Phone First Device) | 011374000670915 | | Blackberry 8100 | 354580015296455 | | MyTouch | 354030036793890 | | Behold | 351914032071315 | | Gravity | 353060032552447 | | G-1 | 351680032549671 | | Sidekick | 011136006024532 |
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