Online Return Policy

You may return merchandise purchased at ShopIntouch.com if it meets the guidelines below.

Guidelines
All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on all purchases except excluded items.

Exceptions
The following items are not returnable:

Prepaid Minutes or other "consumables "
Items that are abused
Opened software
- If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below ( Damaged, Defective or Incorrect Items section).

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Restocking Fee
A 15% restocking fee will be charged on opened bluetooth headsets. A 25% restocking fee will be charged on special order products, including outright phone sales. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Intouch Wireless is not responsible for any personal data left on or in these items.

Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy headset, get free case; buy 2 chargers, get the third free), will have the value of the promotional item deducted from the refund amount.